Privacy

1. Purpose of this Policy

This privacy policy explains how I, Georgia Meredith, collect and handle personal information submitted through this website. I’m committed to protecting your privacy and ensuring that any information you share is treated with care, respect, and in line with UK data protection laws (UK GDPR).

This policy covers information collected via this website only. If we begin working together, I will provide a separate Counselling Agreement outlining how your data is handled within the context of therapy.

2. What I Collect and Why

There is one contact form on this website, with two options depending on what you would like to get in touch about:

A. Starting Therapy

If you are interested in starting therapy, the form helps me understand a little about your needs and decide whether I can ethically offer support or whether I should signpost you to a more appropriate service.

It asks for:

Full name
Pronouns (optional)
Email address (so I can contact you)
Whether you are aged 18 or over
How you would like to work (online, in person, or both)
A brief reason for seeking therapy
Whether other services are involved in your wellbeing
Whether you are currently experiencing thoughts of harm to yourself or others
Whether you are currently concerned about your safety

This information is used solely to assess the next step: either arranging an initial session or offering a referral or signposting to a more appropriate service. If we decide to work together, your information is securely added to your Konfidens client file. Information submitted through the form is not intended to be retained in Zoho Mail once it is no longer needed for this initial assessment process.

B. General Enquiry

If you have a question before deciding whether therapy is right for you, you can use the general enquiry option.

This collects:

Full name
Email address
Message

The information you provide is used only to respond to your enquiry and is not used for any other purpose.

This information is used to respond to questions or requests for further information. Contact form submissions may remain in Zoho Mail for record-keeping if you do not become a client. They are not added to Konfidens.

3. How Your Information is Stored

Form submissions are stored securely within the Wix platform and, in the case of initial enquiries, transferred to Konfidens for my client management. Submissions are also sent to my secure business email (Zoho Mail) temporarily for processing. Only I have access to this data, and it is never shared with third parties unless required by law. Personally identifiable information (PII) protection is enabled for both forms.

4. Data Retention

If you submit a form but do not go on to work with me, your information will be retained for up to 12 months, then securely deleted.
If you become a client, your data will be stored in Konfidens for at least 3 years, in line with best practice. Further details will be provided in your Counselling Agreement.

5. Your Rights

Under UK data protection law, you have the right to:

Access the personal data I hold about you
Request corrections to inaccurate or incomplete data
Ask for your data to be erased, where appropriate
Withdraw consent for data processing (where applicable)
Lodge a complaint with a supervisory authority if you believe your data rights have been violated

To make a request, please get in touch via my Contact Page.

6. Cookies

This website uses cookies through the Wix platform. You can find more information about the use of cookies in my Cookies Policy.

7. Changes to This Policy

This privacy policy may be updated from time to time. Any changes will be reflected on this page with an updated date.

8. Contact Me

If you have any questions about this Privacy Policy or your data, please get in touch via my Contact Page.

To learn about how to use this site, please take a look at my Terms & Conditions.